Our customer service team is here to answer your questions Monday-Thursday from 7:00AM to 5:00PM and Friday 10AM to 5:00PM PST. If you have a question, send us E-Mail or call 1-800-955-5282 ext. 138. We will respond to your inquiry within 24 hours, or the following business day if you contacted us on a weekend or during a holiday.
Question About Shipping & Delivery
Returns & Replacements
We pride ourselves on selecting only the highest quality coffee, equipment and merchandise for batdorfcoffee.com. However, if you are dissatisfied with any product purchased from us, please let us know within 30 days of purchase.
Items that are purchased at any Dancing Goats® Coffee retail location must be returned or exchanged at that specific location within 30 days of purchase, receipt required.
If you do not have your receipt, please contact the store where you purchased the item(s) from and they can assist with acquiring one.Consumable Items
Due to quality control and food safety issues, we are unable to accept returns on any consumable items such as coffee, carry out food items etc. Even if these items are still sealed, we cannot assume they are tamper-free once they are out of our hands. If any order was incorrect, please notify manager on duty immediately and we will handle the mistake accordingly.Retail/Merchandise
Unused items may be brought back for a full refund within 30 days. In order to return or exchange any wearables (hats, tees etc.), items cannot be laundered or worn. If an item is missing any of its parts, pieces, or was damaged- please contact the store immediately.
The staff at the retail locations will make their best effort to properly assess and process your return or exchange while you are in the store. However, in the event that a receipt isn’t present, or a manager is required, we may need to get your contact information so that the manager can further assist you.Online purchases
Items purchased online must be returned to the roastery it was shipped from, please email email@example.com for further questions regarding any online purchases. We are unable to process online merchandise returns in our café locations.We want you to fully enjoy your Dancing Goats® experience, so please reach out if you have any questions or concerns regarding your purchase or for general feedback.