Frequently Asked Questions
Shipping & Delivery
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When you place an order from us, our highest priority is sending you the freshest coffee possible. You deserve it, and frankly so do our world class coffee producers and their coffees.
Read our blog on the benefits of fresh roasted coffee to learn more.
- If you order on Monday - Thursday before 3:00pm CST, your order will ship out the next business day.
- If you order on Monday - Thursday after 3:00pm CST, your order will ship out the day following the next business day. (ex: orders placed at 4:00pm CST on a Monday will ship on Wednesday).
- If you order Friday, Saturday, or Sunday, at any time, your order will ship out on Monday, barring holidays.
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We don’t accept any whole bean coffee returns, but we'll happily assist you should you not enjoy your purchase.
Any merchandise bought from our website can be returned to our roasting facility within 30 days for a full refund. Please note our cafes cannot accept returns for online purchases.
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As a standard, we ship flat rate USPS Priority Mail (or FedEx) for $5.00 on all orders under $40. Standard US ground shipping is free for orders over $40!
Recurring coffee subscriptions: $5 flat rate shipping via USPS Priority Mail (or FedEx) will be offered on orders with under $25. Standard domestic ground shipping will be free for recurring coffee subscription orders totaling over $25. $25 in this case means $20 worth of qualifying subscription products, for example 2 bags of 700.
Other promotions may be going on at any given moment, and are listed on our main page. USPS Priority Mail does not guarantee a certain delivery time, but is good at hitting the delivery times provided by the map below. Generally, if you live within the continental United States you will get your order within three days.
Coffee Brewing & Best Practices
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Coffee brewing is as much an art as it is a science, and it might take a few tries for you to find a sweet-spot that matches your taste preference. We recommend not getting too lost in the "right" way to brew, but instead focus on what you like and try to educate yourself on some best practices. And then just take it from there!
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There are many different grinders on the market at all sorts price points and capabilities. For most coffee lovers, the Baratza Encore is the perfect, no-frills choice for a solid cup.
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When we create a blend, we choose coffees that fit a unique taste profile. Since coffee is seasonal, we’re constantly adjusting and modifying each blend to match that taste profile based on the coffees we currently have in stock. The taste of each blend should remain consistent year round, but you may notice some subtle differences from time-to-time.
That said, we are proud to routinely include many of our relationship coffees in our core blends, such as coffees from the Monserrate community in Colombia or from our partners Gold Mountain in Nicaragua. These large lot purchases are the foundation of sustainability for coffee sourcing and growing.
If you’d like to know specifically about what is in our blend at any given time, please email info@dancinggoats.com
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Store your coffee in a dry, cool, dark, and airtight place (like our 12oz or 5lb bag!). If you choose to keep your coffee in the bag, try to push as much air out as possible and ensure the seal is tight. Exposure to oxygen degrades coffee quicker and storing it in an airtight environment will help your coffee stay fresher for longer. This good tight seal will also ensure any neighboring ingredients don’t impose their flavor on your coffee.
Food Safety & Allergens
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Nope! We don't add anything to our coffee beans to obtain a certain flavor.
Think of flavor notes on our non-flavored coffees as "this reminds us of." Coffee is remarkably complex, and we do our best to pick out and list the most prevalent flavors that we think capture its essence. So, when we list something like "dried fruits, pastry, and chocolate", you can use these as a guide for what you may experience when drinking the coffee.
For example, Ethiopian coffees tend to have a light, tea-like drinking experience, and Central American coffees generally have a nutty-like sweetness. Your own experience and taste notes will likely be different than our’s and you should use our notes as a guide to choose coffees you think you would enjoy.
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We do not conduct mold testing at our coffee roastery. This is because we take every precaution possible to deter the growth of mold:
- We store our coffee beans in a temperature-controlled warehouse.
- High-grade specialty coffee has a significantly lower defect rate.
- We roast our coffee promptly after it arrives at our warehouse
- We closely trace our coffee shipments throughout the entire supply chain which allows us to identify any issues quickly and accurately.
Coffee Subscriptions
We have a dedicated Recurring Subscription FAQ that lives on our "Subscribe & Save" page. If you cannot find an answer to your question, please contact us at info@dancinggoats.com